COMPLAINTS PROCEDURE
Design 4 Life endeavours to treat all its clients professionally and fairly. If however, you have an issue in relation to your procedure or service at Design 4 Life we encourage you to come and talk to your artist or piercer direct about it.
You are entitled to lodge a complaint in writing or by email.
Address for Email correspondence: enquiries@design4lifetattoo.co.uk
Address for Postal Correspondence:
The Studio Manager
Design 4 Life Tattoo Ltd
70 Lime St
Liverpool
L1 1JN
Procedure Related Complaints:
The complaint will be conveyed to the Artist or Piercer who undertook to the procedure. Where this cannot be resolved immediately, you will receive a letter within 7 days to confirm that an investigation into the matter is underway and that a response will be made as soon as is possible.
You may be required to attend an additional consultation with the Artist or Piercer or an alternative member of the studio’s team, including the Directors. The objective of this is to provide an explanation or a solution to your concerns.
We aim to furnish you with a full written response within 28 days or where this is not possible, an explanation as to the cause of the delay.
Non-Procedure Related Complaints:
Complaints of a non-treatment nature will be handled in their entirety by the studio Manager or Directors.
Where this cannot be resolved immediately, you will receive a letter within 7 days to confirm that an investigation into the matter is underway and that a response will be made as soon as is possible.
You may be required to attend a meeting with a member of the studio’s team, including the Directors. The objective of this is to provide an explanation or a solution to your concerns.
We aim to furnish you with a full written response within 28 days or where this is not possible, an explanation as to the cause of the delay.
